ORDER PROCESSING
ORDER CONFIRMATION
After placing an order on our site, you will receive an email confirming that we have received your order. It's important to know, that your payment method has not been charged at that moment. Our team will carefully go through your order to verify all the details such as product stock, shipping address, and any other needed information. Only after this procedure is completed, you will be charged for the amount of your purchase; note that depending on your bank, funds may be withdrawn although the payment has not officially been transferred.
STOCK AND AVAILABILITY
Most bumpers listed on our website are usually in stock. But if it happens, that the bumper you choose is not currently available, we will contact the manufacturer, so that they could ship the bumper to you directly. If the item is not currently in stock on our website, you can be sure that it will be unavailable elsewhere. In that case, the fastest way to get the desired product is by letting us process your order via backorder. And once it becomes available again, it will be shipped to your address immediately.
In-stock orders usually take 1-3 days to leave the warehouse. Most freight items will be delivered within 5-7 business days after leaving the fulfillment center.
DISCOUNT COUPONS
We are happy to provide our customers with free gifts when buying definite models of bumpers. But if the customer doesn't need that gift and wants to get an additional discount instead, we can send a personal discount instead of free gift(s). Please, consider that free gifts can't be combined with a personal discount. That means that if you chose a personal/additional discount instead of free gift(s), we won't send them with your order.
SHIPPING AND DELIVERY
TRACKING NUMBER
As soon as the tracking number is available, we will send it to you via email and/or text message. If you do not receive the tracking number within a week after your order has been confirmed, please contact us via email support@BetterBumper.com
Due to the size and weight, all bumpers are delivered via freight carriers. That's why there may be a delay in receiving the tracking number after your order has been confirmed.
But that doesn't mean that your order has been forgotten and is not being processed. The mechanism is working behind the scene anyway. There have been cases, where the truck bumper has been delivered to the client without an active tracking number. Take for granted that the absence of a tracking number won't cause any delays and difficulties in the delivery of your truck bumper.
SCHEDULING APPOINTMENT FOR DELIVERY
Be confident that we are doing our best in order to deliver your aftermarket truck bumper in no time. Our shipping partners will unfailingly schedule an appointment with you before delivery in order to have no doubt you are available to receive the item.
Take for granted that our shipping partners will never send an order to its shipping address without first scheduling an appointment with you. Before the final delivery to the shipping address, you will be contacted by the delivery personnel via phone to set a date and time for the arrival of the order. This is to ensure that you will be available to receive and inspect your items.
FREE SHIPPING TERMS AND CONDITIONS
DELIVERY APPOINTMENT
All orders are shipped by trustworthy and reliable carriers. A phone number is required in order for your item to be delivered in time. Our delivery partners will use it to schedule the delivery with you and will make additional attempts if the customer fails to communicate the first attempt. Failure to provide a phone number may delay the delivery of the order which can lead to additional charges. This includes storage fees that will be shouldered by the customer. Some of our larger items require a signature for delivery; when this is the case, it is the customers responsibility to accommodate and receive the item. If the customer fails to communicate or make arrangements and the customer is deemed unresponsive, the item may be redirected back to it's original and all associated costs will fall onto the customer in cases as such.
Although free shipping is applicable to both residential and commercial addresses, a residential location may not have the appropriate equipment to conveniently unload your items. To help ensure that the delivery is done safely, the option to have your items shipped by a vehicle equipped with a liftgate is available for a $50 fee if shipping to a residential address.
Please draw attention that schools, resorts, campgrounds, and hotels do not be considered as a commercial address.
If an order is shipped to a freight terminal, the delivery personnel will contact the customer to inform them when their items are ready to be received.
If the customer does not arrive to receive their order or if they refuse to accept the order for a reason which is deemed not valid, the customer will shoulder all shipping, labor, and restocking costs.
BACKORDERS
Backordered items can usually be shipped within 2 to 12 weeks. If the item you’ve chosen is on backorder for 2 to 3 weeks, we can process your order automatically so that it can be shipped as soon as it’s available. In cases where the backorder can take more than 3 weeks, we will contact you via phone or via email to confirm if you accept the lead time and are willing to continue with your order.
Please note that all processing times we provide are an estimate. Your items may be delivered within a longer or shorter period than what is stated in the estimate. We cannot guarantee an exact delivery date, especially with backorders since the manufacturers control this process directly.
RETURN POLICY
30 DAY MONEY BACK GUARANTEE
Better Bumper provides refunds or exchanges of any new and unused stock bumpers and accessories within 30 days of placing an order. Custom Orders and backorders are non-refundable and non-exchangeable. If 30 days have gone by since your item has been purchased, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return process works easy:
- Step 1: Contact us to place a return (support@BetterBumper.com)
- Step 2: Receive RA# within 1-5 business days via email
- Step 3: Send the return bumper back to the location we’ve provided you with.
- Step 4: Our warehouse experts inspect the product. We provide you with a refund!
RETURN ITEMS WITHIN 30 DAYS
Please e-mail support@BetterBumper.com to obtain a return authorization number and a return shipping address before the 30 days expires. Returns must be delivered to the return address within 30 days of placing your order. Please do not send your purchase back to the manufacturer.
Customers are responsible for return shipping costs and a 25% restocking fee. The original cost of shipping will be deducted from the total amount of the refund. Once a RA# and shipping address is obtained, please be sure the RA# is noted on the outside of the package, in the attention line of the shipping label. Be sure to ship your item by insured, traceable methods offered by a freight shipping company. Please allow up to 7 business days after the item is received by the returns department for your refund to be processed.
Our delivery partners cannot accommodate the collection of a return item from a location that is different from the original shipping address. For returns and replacements that will be picked up by our delivery partners, the item’s pick up address must be exactly the same as its original shipping address.
Once your replacement request has been processed, please allow 7-15 days for us to communicate with our suppliers and manufacturers in order to have your replacement item shipped out.
DO YOU ACCEPT RETURNS ON DAMAGED, MODIFIED, INSTALLED OR ALTERED PRODUCTS?
We will not issue credit or refunds for items that have been damaged, altered or modified. This includes products that have been installed on your vehicle. If a product is damaged in transit you must contact us first (BEFORE you sign for delivery). However, if there is an issue with installation please call us so we can help take care of you.
REFUSAL OF CREDIT / RETURNS
We check all returned product for missing parts and damages. We have the right to refuse credit to any customer if a product is damaged, altered, modified or missing parts.
NON-RETURNABLE PRODUCTS
Non-returnable products include but are not limited to any product that has been installed, modified or tested.
WHAT IF A CUSTOMER ORDERS AN INCORRECT PART OR IS DISSATISFIED WITH IT?
If a customer orders the wrong part or is dissatisfied with the product (Color, Texture, Appearance) or for ANY reason, the customer is responsible for the following:
- The customer is responsible for the cost of return shipping
- The customer is responsible for any restocking fees that apply
- The original cost of shipping will be deducted from the total amount of the refund.
RETURN ITEMS DAMAGED IN TRANSIT
If your purchase is damaged in transit please contact us immediately! We will arrange to have the items returned to us and quickly replaced. We are not responsible for damage to shipments that are signed clear by the end customer. By accepting a damaged shipment you are releasing BetterBumper.com of any financial responsibility. Always inspect your shipment prior to signing the delivery receipt. If there is damage, note it on the delivery receipt and have the driver sign it. You do have the right to refuse delivery on damaged items.
FITMENT GUARANTEE
We can only provide a fitment guarantee for orders placed via our sales representatives. The cost for returns and replacements due to incorrect selection of items when completing online orders will not be covered by BetterBumper.com. To avoid any inconvenience, please double-check the fitment specifications of your selected item before confirming your order or contact our friendly customer representatives to complete your purchase for you.
If you encounter any fitment issues due to a manufacturing defect, please provide pictures of the problem. These are required for us to be able to send a replacement. Make sure to send all emails about fitment or other issues to support@BetterBumper.com
Please note: price adjustments on previous purchases are not permitted. BetterBumper.com reserves the right to modify its exchange and return policy.
CANCELLATIONS & REFUNDS
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if the product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping cost, return shipping cost, and upon receiving the returned item, it'll be inspected to determine if a restocking fee is applied; if applied, the restocking fee is 25% of the original order (not including discount provided).
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24-business hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
It is the customers' responsibility to confirm the product will comply with any local, state, and/or federal vehicle laws and the National Highway Traffic Safety Administration (NHTSA). BetterBumper.com does not hold responsible or liability associated to users to may not be in compliance with the law.
Cancellations
Customers are allow to cancel their orders at any time for a full refund. If an item is custom made, cancelations are not possible after 48-hours of the order; or if an item has a wait time exceeding 30 days, the customer is responsible to cover merchant transaction fees at 3%.
Cancelations can only be processed during business hours. If a cancelation is requested the same business day as the item was shipped, the customer is responsible to cover any cost associated to shipping and also is subject to a 3% transaction fee. To be eligible for a full refund, the cancelation request must be requested prior to the business day the item was shipped. To request an order to be canceled, we recommend calling (844) 515-0123 or emailing support@BetterBumper.com
Reimbursement for cancelation is in accordance to the purchasing currencies on our website (USD) and we are not responsible for any foreign transaction fees, marketing-rate currency fluctuations, or other discrepancies that may exist related to your banking transaction and/or fees.
ORDER CANCELLATION REQUEST: to request your order to be canceled, please visit our order cancelation request page.
All purchase orders paid with a credit card, PayPal, and financing are subject to a 4% fee for all items returned.
Other Terms
Submission of Personal Information
Some functions of our website may require you to submit information like your email address, phone number, or other details. With your submission, you are providing your consent to be contacted by members of our staff, third parties or contractors associated to the process of the transaction, automated marketing materials and messaging including email, SMS, push notifications, and/or other marketing or communication material. Your consent voids any liabilities related to carrier charges, or other charges you may incur. We may also collect additional information if you contact us for customer support. At any time, you may opt-out or request an opt-out.
CHOICE OF LAW, JURISDICTION, AND VENUE
All transactions are to be held under this Agreement will be governed by, and will be construed, interpreted and enforced in accordance with, the laws of the State of North Carolina. Any action or dispute arising out of or related to this Agreement or its subject matter may only be brought in the state or federal courts located in or with jurisdiction over Wake County, North Carolina. The parties agree to submit to the exclusive personal and subject matter jurisdiction of the state or federal courts located in or with jurisdiction over Wake County, North Carolina.